Build Connected Digital Experiences for Customers, Partners & Communities
At Sraban Tech, we help businesses create secure, personalized, and connected digital experiences with Salesforce Experience Cloud. Whether you need a customer portal, partner community, dealer portal, supplier experience, or self-service platform, we help you design and implement experiences that make it easier for people to connect with your business.
From strategy and Experience Cloud implementation to customization, integration, security, and ongoing support, our Salesforce experts help you create digital experiences aligned with your business goals.
Connect Your Business with the People Who Matter Most
Customers, partners, suppliers, and other stakeholders increasingly expect convenient digital access to information and services.
Traditional portals and disconnected systems can create unnecessary manual work, limited visibility, and frustrating user experiences.
Salesforce Experience Cloud helps organizations create connected digital experiences that bring people, information, processes, and Salesforce data together.
At Sraban Tech, we help you turn Experience Cloud into a practical digital engagement platform that supports self-service, collaboration, service, commerce, and business growth.
With Experience Cloud, you can:
- Create customer and partner portals
- Provide secure self-service experiences
- Connect customers with service teams
- Enable partner collaboration
- Share relevant information and resources
- Manage cases and service requests
- Provide order and account visibility
- Integrate external business systems
- Personalize digital experiences
- Improve user engagement
Our Salesforce Experience Cloud Services
Salesforce Experience Cloud Consulting
Build the Right Digital Experience Strategy
Every organization has different audiences, processes, and digital requirements.
Our consultants help you define the right Experience Cloud strategy by understanding your users, business processes, customer journeys, and technology environment.
Our consulting services include:
- Experience Cloud strategy
- Portal assessment
- Business requirements analysis
- User journey mapping
- Information architecture
- Experience design
- Solution architecture
- Salesforce Health Check
- Governance planning
Experience Cloud Implementation
Build Secure & Scalable Digital Portals
We help businesses implement Salesforce Experience Cloud to create intuitive digital experiences for customers, partners, employees, and other external users.
Our implementation services include:
- Experience Cloud setup
- Portal configuration
- Experience Builder
- Lightning Web Components
- Custom page development
- User registration
- Profiles and permissions
- Sharing and access controls
- Workflows and automation
- Testing and deployment
- User adoption support
Customer Portals
Give Customers Convenient Self-Service Access
Create a centralized digital destination where customers can find information, submit requests, access services, and interact with your business.
A Salesforce customer portal can help customers:
- Create and track support cases
- Access knowledge articles
- View account information
- Check orders and invoices
- Submit service requests
- Access documents
- Update their information
- Communicate with service teams
- Find answers through self-service
The result is a more convenient customer experience while reducing unnecessary workload for internal teams.
Partner & PRM Portals
Strengthen Collaboration with Your Partners
Give distributors, resellers, dealers, and other partners secure access to the information and tools they need.
Sraban Tech helps businesses create partner experiences that improve collaboration and make partner processes more efficient.
Partner portal capabilities can include:
- Partner onboarding
- Lead and opportunity sharing
- Deal registration
- Partner account management
- Training resources
- Product information
- Marketing resources
- Sales materials
- Performance dashboards
- Partner support
Dealer & Distributor Portals
Simplify B2B Partner Interactions
Give dealers and distributors an easier way to manage their relationship with your business.
Experience Cloud can be connected with Salesforce Commerce Cloud and other systems to create a more connected B2B experience.
Capabilities may include:
- Product catalogs
- Partner-specific pricing
- Order management
- Quick reordering
- Invoice access
- Order tracking
- Claims and requests
- Account information
- Self-service support
Supplier Portals
Improve Supplier Collaboration
Connect suppliers with your business through a secure digital experience.
A supplier portal can help streamline processes that traditionally depend on emails, spreadsheets, and manual communication.
Supplier experience capabilities include:
- Supplier onboarding
- Document management
- Compliance information
- Purchase order visibility
- Invoice status
- Shipment information
- Request management
- Communication workflows
Community & Self-Service Experiences
Empower Users to Find Answers Faster
Help customers and partners resolve common questions without always needing direct assistance from your teams.
Sraban Tech can help build self-service experiences using Salesforce knowledge, case management, search, FAQs, and other Salesforce capabilities.
Self-service can help with:
- Knowledge access
- FAQs
- Case creation
- Case tracking
- Service requests
- Product information
- Community discussions
- Document access
Experience Cloud Customization & Development
Create Experiences That Match Your Brand
Your digital portal should feel like a natural extension of your business.
We customize Experience Cloud interfaces and functionality to meet your specific requirements.
Our customization capabilities include:
- Experience Builder customization
- Lightning Web Components
- Custom pages
- Custom forms
- Branding and themes
- Navigation
- Search experiences
- Custom workflows
- Interactive components
- Mobile-friendly experiences
Salesforce Experience Cloud Integration
Connect Your Portal with Your Business Systems
A portal becomes more valuable when users can access information from the systems they already depend on.
Sraban Tech helps integrate Experience Cloud with Salesforce and external applications.
We can integrate with:
- Salesforce CRM
- Sales Cloud
- Service Cloud
- Commerce Cloud
- ERP systems
- Marketing platforms
- Payment systems
- Order management systems
- Billing applications
- Third-party applications
Our integration capabilities include API integrations, data synchronization, middleware integrations, and custom integration solutions.
Data, Identity & Security
Protect Your Digital Experience
External-facing portals require thoughtful access controls and data security.
We help configure Experience Cloud environments with appropriate authentication, user access, permissions, and data-sharing models.
Our services include:
- User authentication
- External user management
- Role and permission configuration
- Sharing rules
- Access control
- Secure data visibility
- Single Sign-On integration
- Identity integration
- Security configuration
Experience Cloud Analytics
Understand How Users Engage with Your Portal
A digital experience should continuously improve based on real user behavior.
We help organizations monitor portal performance and engagement through Salesforce reporting, dashboards, and analytics.
Track metrics such as:
- Portal users
- Login activity
- User engagement
- Case creation
- Self-service usage
- Knowledge article usage
- Case deflection
- Task completion
- Service response
- User activity trends
Experience Cloud + AI
Create Smarter Digital Experiences with AI
AI can make digital portals more useful by helping customers and partners find information, complete tasks, and get assistance faster.
Sraban Tech helps businesses explore Salesforce AI and Agentforce capabilities for Experience Cloud.
Potential use cases include:
- AI-powered customer assistance
- Intelligent knowledge search
- Automated service requests
- Case assistance
- Order-related support
- Partner assistance
- Intelligent recommendations
- Automated FAQs
- Personalized digital experiences
AI can help reduce repetitive service interactions while giving users faster access to relevant information.
Salesforce Experience Cloud Optimization
Improve Your Existing Portal
Already using Experience Cloud?
Sraban Tech can help evaluate your existing portal and identify opportunities to improve performance, usability, security, adoption, and functionality.
Our optimization services include:
- Experience Cloud health checks
- Portal performance optimization
- UX improvements
- Navigation improvements
- Mobile optimization
- Search optimization
- Security enhancements
- Integration improvements
- Automation enhancements
- User adoption improvements
Managed Services & Support
Keep Your Digital Experience Running Smoothly
Your portal needs ongoing maintenance as your business, users, integrations, and Salesforce environment evolve.
Our support services help you maintain and continuously enhance your Experience Cloud environment.
Our support includes:
- Salesforce administration
- Portal administration
- Technical support
- Bug fixing
- User management
- Security updates
- Integration support
- Release management
- Performance optimization
- New feature development
Experience Cloud Solutions for Every Audience
Supplier Experience
Streamline supplier onboarding, documentation, order information, and collaboration.
Partner Experience
Give partners the tools, resources, and information they need to collaborate effectively.
Community Experience
Build connected communities where users can access knowledge, resources, and support.
Customer Experience
Create self-service portals that help customers access information, manage requests, and connect with support teams.
Dealer & Distributor Experience
Simplify product, pricing, ordering, and account management for channel partners.
What You Can Achieve with Salesforce Experience Cloud
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Better Self-Service
Help users find information and complete tasks without unnecessary support interactions.
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Improved Engagement
Create digital experiences that are easier and more convenient to use.
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Lower Operational Effort
Automate common requests and reduce repetitive manual processes.
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Stronger Partner Collaboration
Give partners centralized access to relevant tools and information.
Experience Cloud
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Connected Customer Data
Bring Salesforce information and external systems together in one experience.
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Scalable Digital Experiences
Build a platform that can evolve as your audience and business requirements grow.
Build Better Digital Experiences with Sraban Tech
Connect Customers, Partners & Communities with Salesforce
Whether you need a customer portal, partner portal, dealer portal, supplier portal, community, or self-service experience, Sraban Tech can help you design and implement a Salesforce Experience Cloud solution that supports your business goals.
We combine Salesforce Experience Cloud, CRM, automation, integration, data, and AI to create secure and connected digital experiences that make it easier for people to interact with your business.
